Visitor FAQ

How do I purchase tickets?

You can book general admission tickets online. Admission dates can be selected in advance. 

Tickets may also be purchased at the admissions front desk on a first-come, first-serve basis.

Are there student discounts?

Yes, CHSA offers a discount on the admission price for students. Admission with a student discount costs $10 per visitor. 

Don’t forget to bring your (international) student card with you when you visit the museum, as you will be asked to present it at the entrance.

Are there discounts for senior citizens, military veterans or teachers?

Yes, CHSA offers discounts for senior citizens and military veterans. Admission with a senior citizens and military veterans discount costs $10 per visitor.

Don’t forget to bring your ID or military ID with you when you visit the museum, as you will be asked to present it at the entrance.

For educators, admission will be the same as the adult ticket price. However, CHSA offers a membership discount for educators. For more information about membership, please visit

I did not receive my ticket, but the money has been debited from my account. What can I do?

There can be several reasons for this:

The email with your tickets might have been moved to your spam or junk mail folder. If you use Gmail, messages like this are often placed in a special folder for advertisements or spam.

There might be a typing error, e.g., in your email address. Please contact us via email or phone 415-391-1188, ext.109. We will then correct the mistake and resend the tickets.

There may be a delay due to server problems. Check your email again later.

Can I reschedule my visit time?

Up to 24 hours before the date and time of your scheduled visit, we will be pleased to help you find an alternative time to visit.

Do I have to print the tickets?

You can print out your tickets, but you do not have to. You can also present the QR code assigned to your ticket purchase on a mobile device in order to check in at the museum entrance.

Can the CHSA membership card can be used to other museums belonging to reciprocal admission programs (NARM/ROAM)?

Members of CHSA will receive free admission at all other museums participating in ROAM and NARM.

List of ROAM Museums

List of NARM Museums

Is CHSA free with an EBT Card?

You must present your EBT or Medi-Cal card at the front desk for free entry to the museum.

Are tickets refundable or cancelable?

We do not provide cancellation of ticket purchases. Tickets purchased online cannot be refunded. We will only be able to help you to reschedule your visit time. For assistance, please call 415-391-1188, ext. 109 or email

How do we get to CHSA by public transportation?

By SF MUNI bus: Eastbound 1-California buses stop at Clay and Powell Streets. Westbound 1-California buses stop at Sacramento and Powell Streets. Both Northbound and Southbound 30-Stockton buses stop on Stockton between Sacramento and Clay Streets.

By Cable car: Stop at the intersection of Clay and Powell Streets.

By MUNI Metro T-line (red): Stop at the Rose Pak/Chinatown station.

Is there parking at the museum?

The museum does not have a parking garage or designated spaces.

There is limited metered street parking along Clay Street. Nearby parking garages are: Portsmouth Square Plaza Garage on Kearny Street between Clay and Washington Streets or St. Mary’s Square Garage at Grant Avenue and California Streets. All parking requires fees.

Is photography allowed?

Non-commercial photography is always allowed in our collection galleries, as long as the camera’s flash is turned off. Any photography, filming, or recording intended for publication in television or film or on radio must be approved by the Marketing Department.

Does the museum have a coat check? Can I check my luggage?

Our coat check is currently closed. Any personal items you bring with you to the museum, you should feel comfortable carrying for the duration of your visit, including coats, purses, and backpacks. Luggage is allowed for a visit to the museum store, but unfortunately cannot be taken into art galleries.

Can I leave the museum and re-enter that same day?

Yes. The museum allows re-entry with your original ticket.

How to Apply to Become a CHSA Volunteer?

Please fill out the volunteer form on CHSA’s website. This form will allow you to express what type of volunteer opportunities you are looking for. You will be contacted by the Education Coordinator to guide you through the next step of the volunteer process.

How do I book a guided tour or group or school visit?

Guided tours or field trips are very limited at the moment. Please call 415-391-1188, extension 109, or email for more information.

Please contact us with any questions online or at (415) 391-1188 x109. Thank you for your support!


965 Clay Street
San Francisco, CA 94108



Mon – Tue: Closed
Wed – Sun: 11 A.M. – 4 P.M.